Refund policy

Returns & Refunds

Every RawTrades tee is printed to order, just for you, so please choose carefully. Here's exactly how returns and refunds work.

Faulty, misprinted or damaged items

If your tee arrives with a genuine print fault, misprint or damage, or you've been sent the wrong item, we'll put it right with a reprint or a refund. To claim:

Email rawtradeshq@gmail.com within 30 days of delivery with your order number. The sooner you tell us, the quicker we can sort it.
Include clear photos showing the fault, the whole garment, and the size/care label.
We may ask you to send the item back before we replace or refund it. Don't wash, wear or alter it while your claim is being checked.

We review every claim before approving it.

What doesn't count as a fault

Ordering the wrong size: please check the size guide on each product before you buy
Slight differences in colour or print placement from the photos, which are normal with print-on-demand
Wear and tear, or damage from not following the care instructions (wash inside out at 30°C, no tumble dry, don't iron the print)

Parcel shows delivered but you haven't got it?

Check with neighbours and any safe place first, then email us within 14 days of the delivery date. We'll investigate with the courier before arranging a replacement or refund. If an order goes astray because the address you gave us was wrong or incomplete, we can't cover the cost of a replacement.

Changed your mind? Your 14-day right to cancel

Under UK law you can cancel your order within 14 days of receiving it. To do this:

Email rawtradeshq@gmail.com within 14 days of delivery with your order number, saying you want to cancel. We'll reply with the returns address.
Send the item back within 14 days of telling us. It must be unworn, unwashed, unaltered and in its original condition.
Return postage is paid by you and isn't refunded. Use a tracked service, as we can't refund items that don't reach us.

We'll inspect the item when it arrives. If it has been worn, washed, marked or handled more than needed to check it, we'll reduce the refund to cover the loss in value, or refuse it where the item can't be resold. Approved refunds are paid within 14 days of us receiving the item.